At Digital Products Solution Dot Com, customer satisfaction is our top priority. We understand that sometimes things don’t go as planned, and you may need to request a refund. Please read our refund policy carefully to understand the conditions under which refunds are provided.
1. Eligibility for Refunds
Due to the nature of digital products, all sales are final. However, we do offer refunds under certain conditions:
- If the digital product you purchased is defective or corrupted and cannot be downloaded or accessed.
- If you have not received the product due to a technical issue on our end.
2. Non-Refundable Situations
We cannot issue refunds in the following cases:
- You change your mind after purchase.
- You accidentally purchase the wrong product.
- You experience incompatibility issues (please ensure your system meets the product requirements before purchase).
- You request a refund after 7 days of purchase.
3. How to Request a Refund
To request a refund, please contact our customer support team with the following details:
- Your order number
- The issue you are experiencing
- Proof of purchase (such as payment confirmation or receipt)
Contact:
Email: digitalproductssolution24x7@gmail.com
Phone: +8801309592489
4. Processing Time
Once your refund request is received and reviewed, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days through the original payment method.
5. Exchanges
In the event of a defective or inaccessible product, you may request an exchange for a new copy of the same product, instead of a refund. Exchanges are handled on a case-by-case basis.
6. Digital Downloads
Please note that due to the instant delivery nature of digital downloads, refunds are rarely granted unless the product is faulty or unavailable.
7. Contact Us
If you have any questions about our refund policy or require assistance with your purchase, feel free to reach out to us.
We are committed to ensuring a smooth and positive experience for all our customers!